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At Needly Bangladesh, we follow a ‘closed box delivery’ system to ensure product authenticity, maintain customer privacy, and prevent tampering. In the rare case that you receive a damaged, defective, or incorrect product, we will arrange a replacement or adjustment under the following conditions:
🕒 Report Defects Quickly: If you notice a defect after opening the box, please inform our Customer Relationship Management (CRM) Department immediately with clear photo or video evidence.
📅 Time Limit: Complaints must be filed within 3 days of receiving the product.
🚫 Non-Returnable Products: Products that have been used, swatched, or are liquid/semi-liquid cannot be refunded or exchanged.
❌ Personal Preference Not Eligible: Products cannot be returned due to personal preference (e.g., smell, texture, color, design) after purchase.
🔒 Seal Must Be Intact: The Return Policy is void if the product seal is broken or the product has been tampered with.
🔄 Wrong Product Ordered: If the wrong product was ordered by mistake, we may allow an exchange, but you will need to cover return and reshipping costs. Approval is subject to management discretion.
🧾 Original Packaging Required: Returns must include the original invoice, packaging, and any intact product packaging (if applicable).
🏠 Dhaka Residents: Please return the product via Steadfast Courier Service (terms and conditions apply).
✈️ Outside Dhaka: Please return the product via Steadfast Courier Service(terms and conditions apply).
💰 Courier Refund: If your return is validated, courier costs will be reimbursed.
⚠️ Invalid Claim: If your claim is found invalid, you will need to keep the product and bear the return and shipping costs.
For further assistance, contact us via:
☎️ Hotline: 01941514345
📧 Email: [email protected]
Needly Bangladesh ensures a safe, reliable, and customer-friendly shopping experience while maintaining product authenticity and quality.