๐ฆ Return & Replacement Policy โ Needly Bangladesh
At Needly Bangladesh, we follow a โclosed box deliveryโ system to ensure product authenticity, maintain customer privacy, and prevent tampering. In the rare case that you receive a damaged, defective, or incorrect product, we will arrange a replacement or adjustment under the following conditions:
โ Conditions for Returns & Replacements
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๐ Report Defects Quickly: If you notice a defect after opening the box, please inform our Customer Relationship Management (CRM) Department immediately with clear photo or video evidence.
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๐ Time Limit: Complaints must be filed within 3 days of receiving the product.
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๐ซ Non-Returnable Products: Products that have been used, swatched, or are liquid/semi-liquid cannot be refunded or exchanged.
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โ Personal Preference Not Eligible: Products cannot be returned due to personal preference (e.g., smell, texture, color, design) after purchase.
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๐ Seal Must Be Intact: The Return Policy is void if the product seal is broken or the product has been tampered with.
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๐ Wrong Product Ordered: If the wrong product was ordered by mistake, we may allow an exchange, but you will need to cover return and reshipping costs. Approval is subject to management discretion.
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๐งพ Original Packaging Required: Returns must include the original invoice, packaging, and any intact product packaging (if applicable).
๐ How to Return Your Product
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๐ Dhaka Residents: Please return the product via Steadfast Courier Service (terms and conditions apply).
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โ๏ธ Outside Dhaka: Please return the product via Steadfast Courier Service(terms and conditions apply).
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๐ฐ Courier Refund: If your return is validated, courier costs will be reimbursed.
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โ ๏ธ Invalid Claim: If your claim is found invalid, you will need to keep the product and bear the return and shipping costs.
๐ Need Help?
For further assistance, contact us via:
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โ๏ธ Hotline: 01946586533
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๐ง Email: [email protected]
Needly Bangladesh ensures a safe, reliable, and customer-friendly shopping experience while maintaining product authenticity and quality.
